Wonderful
Traveller Type: family with young children
  : It is always a clean room, comfortable bed and a quite location

Very Poor
Traveller Type: young couple
  : Nothing.
  : We understood that we didn't have to provide a credit card number when we reserved the room through you. There was no place to add the credit card number when I reserved the room. We left immediately, because a hurricane was forecast for our area. When we got to the motel a couple of hours later, the manager told us she had given away our rooms because we didn't confirm with a credit card. She said she had texted me that I would need to give her that number before 2 p.m. There was no text from her. She had sent an e-mail after we left which I didn't get because we just have a flip phone and can't get internet in the car. Finally, she happened to find us a room, even though the place was almost deserted. There was no coffee maker in the room, which she blamed on Covid. The only small packages of soap were broken into tiny pieces. There was no extra toilet paper and no other amenities. The air conditioning was terrible and loud. Of course, there was no breakfast. Unable to go home after the 2 nights because the hurricane toppled trees on our highway and street in front of our house, we asked for the room for another night. She said she had already reserved it for someone else. Several hours later, she called and said we could have it for one more night. Also, when we first arrived, she tried to charge us several dollars more than the confirmed price. When I tried to get wi-fi on the second day to check on the storm, she couldn't remember the password. After several tries, she finally came up with the right one